Shipping Policy
Shipping Policy — Merchants Decor
Last updated: October 22, 2026
Where we ship
We currently ship within the United States only, to U.S. addresses that our production partner Printful supports. We do not ship internationally yet.
How long it takes
Every mug is printed on demand by our production partner, Printful, so your mug is made just for you.
| Step | Time |
|---|---|
| Production (printing and packing) | 2–5 business days |
| U.S. standard shipping (after it leaves production) | 3–4 business days |
| Typical total | about 5–9 business days after production starts |
Business days are Monday to Friday, not counting holidays. These times are estimates, not guarantees. Peak seasons (like November and December), carrier delays, and weather can add time.
Drop orders
Our weekly drops normally run Friday 9:00 AM CT to Sunday 9:00 PM CT. Orders from a drop go into production together as a batch on the Monday after the drop closes. Your 2–5 business days of production start that Monday. For example, an order placed Friday goes into production the following Monday, not right away.
Shipping costs
U.S. standard shipping is a flat rate of $6.99 per order, no matter how many mugs you buy. We do not currently offer free shipping or express shipping.
Tracking
Your tracking number is sent by email when your order ships. Automatic tracking updates on your order page in our store are coming soon.
Address accuracy
Please check your shipping address at checkout. If you spot a mistake, email info@merchantsdecor.com right away. We can fix it only before your order goes into production. If a package is returned because the address was wrong or incomplete, we can reship it once you pay the shipping cost again.
Lost or stolen packages
If tracking shows your order as delivered but you can't find it, check with neighbors and your local post office first, then email us within 14 days of the delivery date. If tracking hasn't updated for 10 business days, contact us and we'll work with Printful and the carrier to sort it out.
Damaged packages
If your mug arrives damaged, see our Refund Policy.
Questions
Email: info@merchantsdecor.com