Refund Policy
Refund & Returns Policy — Merchants Decor
Last updated: October 22, 2026
The short version
- Every mug is made to order just for you.
- We do not accept returns or exchanges if you change your mind (including if you ordered the wrong design or quantity, or no longer want it).
- If your mug arrives damaged, defective, or misprinted, we'll replace it or refund you. Just tell us within 30 days of delivery.
What counts as damaged, defective, or misprinted
- Arrived broken, cracked, chipped, or dented.
- A clear print defect: missing or wrong design, a print that is badly off-center, smeared, or faded.
- You received the wrong item.
Small differences in color compared with the on-screen mockup, or slight shifts in print placement, are normal for printed products and don't count as defects.
How to request a replacement or refund
- Email info@merchantsdecor.com within 30 days of the delivery date shown in tracking.
- Include your order number and clear photos of the problem (and of the box, if it was damaged in transit).
- We'll review it, usually within 2–3 business days, and offer a free replacement or a refund to your original payment method. We offer a replacement first, and a refund if the design is no longer available.
Because drops are limited runs, if a replacement can't be made (for example, the design has been retired), we'll refund you instead.
You usually don't need to send the damaged item back. We'll tell you if we need it.
Refund timing
Approved refunds go back to your original payment method. Your bank or card company may take 5–10 business days to show the refund.
Cancellations
You can cancel your order for a full refund until the drop closes Sunday at 9:00 PM CT. After it goes into production, we can't cancel it.
Lost packages and wrong addresses
See our Shipping Policy.
Your rights
Nothing in this policy limits any rights you have under applicable law.
Contact
Email: info@merchantsdecor.com